Last Updated: February 26, 2026
CraveBoxo is a restaurant listing and direct ordering platform. Orders placed through the Platform are transmitted directly to the restaurant for preparation and fulfillment.
Once an order has been successfully placed and transmitted to the restaurant, customers are not permitted to cancel the order.
Orders are considered final upon submission.
Customers may only request cancellation if:
• The restaurant confirms that ordered items are unavailable, or
• The restaurant initiates the cancellation.
All cancellation decisions remain subject to the restaurant’s discretion.
Restaurants may cancel orders due to:
• Item unavailability
• Operational issues
• Store closure
• Incorrect or incomplete order information
• Force majeure events
In such cases, the restaurant is responsible for notifying the customer and handling any applicable refund directly.
CraveBoxo may cancel orders in rare circumstances, including but not limited to:
• The restaurant is closed but failed to update its availability status
• Technical system errors
• Duplicate or fraudulent orders
Administrative cancellation does not make CraveBoxo responsible for refund processing. Any refund must be handled directly by the restaurant.
Because payments are made directly to the restaurant:
• CraveBoxo does not process refunds
• CraveBoxo does not hold customer funds
• Refund decisions are solely the responsibility of the restaurant
Customers must coordinate directly with the restaurant regarding refunds.
CraveBoxo is not liable for:
• Restaurant cancellation decisions
• Refund denials
• Operational closures
• Incorrect availability updates
CraveBoxo functions solely as a technology platform facilitating order transmission.
